The Dirt
What's Growin' On..
The Dirt

Our Guarantee Explained

Most places that sell plants have a stated guarantee policy on their plants. Some nurseries have absolutely no guarantee on live plants. Some places offer up to a year on any plant you buy. Buy a tomato plant, pick 42 beautiful tomatoes from it and when it dies bring it back with a receipt for a full refund.  Our guarantee policy tries to be fair to our customers but within the bounds of reason.

We guarantee our bedding plants for 30 days and our trees and shrubs for 6 months. If we plant a tree we guarantee it for a year. We believe that if we sell a plant that is bad or unhealthy that it will be apparent in those time periods. The plant does not have to be dead for a replacement. If you are not happy with the plants performance in that time period than we will replace it, give you store credit or your money back. All we demand is a cash register receipt and the plant back.

I was asked to replace 3 dead plants yesterday. The customer had a receipt but told me that her landscaper pulled them up and threw them away. She returned no plants but wanted 3 new ones. I told her that we follow through on our posted guarantee policy but that the customer has responsibilities also. We need our plants back and a receipt. I refused to give her three new plants. She left upset. She did not agree with our policy. If I do not enforce a fair policy than that leaves us exposed to those who would take advantage of it. The vast majority of customers would not be dishonest even if they could be but I still need to protect myself from those who would.  I wish I would have asked her if she locked her doors in her home at night. I bet she would have said yes. I could have then said  "you should leave your doors unlocked because you have nothing to fear from me". Her answer would likely have been " but I have to lock my doors because of others that are not to be trusted". The good and the bad would both find her doors locked..... and my policy enforced. 
          

Two Nurseries one Name

There are two Plants For All Seasons Nurserys. The Louetta Road store is owned by my brother Brian. I own the original store on Hwy. 249 near Louetta.  Back in 1987 Klein Nursery came up for sale and my brother was in a position to buy it. I helped him to negotiate a satisfactory price. Plants For All Seasons had a good reputation and Brian asked to use the name. I agreed. I wanted him to have the best chance to succeed and we could advertise together to cut expenses. Since Brian knew little of the nursery business he ran his store in a similar manner to ours. We weren't exactly the same but he was using the template that I had set up. The more experience Brian has the more different that we have become. Different hours of operation, different products, different prices and different suppliers. It is somewhat confusing to everyone. They want us to be exactly the same in every way. That's impossible with different owners and management styles. Here is my view on this subject. I think the customers that shop both stores are able to tap into the strengths of each store. Since we compete for sales we both do our best job and the customers make their choice. I mentioned that we do not have uniform pricing. That means that we do not sit down and fix prices, meaning keeping them artificially high. Brian will sometimes call me and ask what is going to be our standard price on 3 gallon shrubs or flat prices for color plants. I will tell him what we are planning. He will then make a decision to price those items above or below me or exactly the same. It is his call because it is his nursery. To prove that we are completely different, when he has a great year and I have a bad year he does not share his profits with me. That's proof positive for me.
The fact that we share the same name does sometimes cause problems. Just yesterday a gentleman called about our Nelson's Colorstar price. Our price is 22.99 for an 11 lb. container. Our refill price is 19.99. He had already checked with Brian's store and they are 24.99 and 19.99 for the refill. We were told that Brian's refill price was better than ours because his refill price saved 5 dollars from the regular price. Ours was only a 3 dollar savings. He wasn't happy with us.  I guess there is a discernible difference between 19.99 and 19.99.  I knew I should have paid more attention in math class!        
 

The Best Plants

     I saw an advertisement, a couple of days ago, of a garden center that sells plants in Houston. They stated that their plants are better. I have to believe that they are stating that my plants are inferior to theirs .  Plants For All Seasons Nursery buys products based on quality. We pay what we need to pay for the best quality that we can find. We never, ever, ask our suppliers what they have to sell that is of inferior quality and below market price. When you try to fill your nursery with the best plants, that you can, that question would never be asked. It is not at my nursery.
     This past December we received hundreds of poinsettias from a major supplier in the Houston area. About 25 of these plants were obviously inferior. We contacted the sales rep to complain and were informed that we received plants that were intended for the garden center that runs those ads. These were bought knowingly by them as lower quality plants and at reduced prices. We purchased the best plants from the same supplier but they still run ads telling everyone of their "better plants". We threw their better plants away because we had better plants to sell to our customers.
     We make no exaggerated claims of any kind. We simply sell quality. Will another competitor have a particular plant that is better. Absolutely possible! Will their selection on a particular category of plants be better. Absolutely possible. Will their employees be friendlier, more knowledgeable and more available... I wouldn't bet on it.
     
     
      

The day my parents died

        From the title of this article you might be expecting to read about a tragic accident or a horrific criminal act. Neither of these things occurred. This is simply a story of enduring love. No plant stuff, no crazy question stories or me whining about how hard retail is. 

        April 30th 1971. My dad passed away that day. Pancreatic cancer. My mother was strong. All 5 foot 2 inches and 100 lbs. of her. She finished raising her last 2 children.

        Mom never dated or talked to other men even though she was only 52 when my dad passed. She wasn’t interested in another relationship. 

       In the Fall of 1998 mom was diagnosed with inoperable lung cancer. Radiation had little effect and she refused chemotherapy. It was just a matter of time. We took another family trip to Vegas. All new it would be the last one.

       My youngest daughter, Sherri, moved in with my mom. She was now my mom’s companion and mom loved the time they spent together. Mom’s symptoms became more serious in March 1999. Breathing was harder and the least bit of effort caused breathlessness. Mom did not want to die in a hospital. We called a hospice for help. They prepared us and my mom as best they could. We asked Sherri to be mom’s caretaker for her final days. She did not hesitate. Sherri is strong just like my mom. She would be there to do the things a nurse should do but with the love and tenderness of a grandchild. She protected my mom’s kids from something that I can’t describe and I won’t try to.

       Before mom completely lost conscienceness she confided to Sherri a secret. Mom was going to meet my dad for a date. She was ready to be with him again. 

       Mom had asked that we keep her sedated so the end was not a pain fest. Sherri did what my mom wanted and my mom was not fully conscious much and could barely breathe. She held on. We could not figure out  how she was doing it. Sherri finally told us of the date she had planned with my father. We now understood. She wanted to die on April 30th. 

      Mom labored to breathe day after day. She was suffering. We whispered to her that it was OK to die. She had our permission.... but she refused. 

      The minute April 30th arrived my sister Pat had arranged for a priest to give my mom the last rites.  Pat then told my mom what the date was. Mom had reached her goal. She passed away about an hour later. She was not early nor late for the date with my dad. Right on time!

        I will meet one brother and my two sisters at the cemetary this and every April 30th. We will clean their headstones and honor our parents.  We will then go to dinner at Amalias and like all good southern Irish we will have a margarita and toast the strength of the human spirit and the love that our parents shared.


Respect and employees

          In my last blog I mentioned my father's business and his relationship with his employees. That is where I learned how important it is to sincerely respect others. No matter their station in life. 
          My father was one of 11 children born in Brooklyn, New York to poor Irish Catholic parents. He got kicked out of school in the fifth grade. He worked as a union worker in the printing business after WWII. He got transferred to Texas in August of 1953. Three small kids, summer in Houston, no air conditioning, apartment living and you left your extended family up north.  I do not understand what my Mom's problem was?
          When my Dad bought the business he then had the responsibility of negotiating the contracts for the presiding unions. I think there were 4 unions to negotiate with. Typographical, Pressman's, Bindery, and Strippers unions. For clarification, stripping was an offset printing process in the sixties. 
           My dad went from being a union member to negotiating with them from the other side of the table. He came home with stories. The best was the turkey negotiation. Fidelity Printing, for years, gave a free turkey to all employees for Thanksgiving. At the end of negotiations with the typographical union they wanted to negotiate the size of the
free turkey. The free turkey was 12 lbs.  The union demanded a 16 lb. turkey for their union members. My dad spent hours negotiating the size of that turkey. He was frustrated after he had negotiated increased wages and benefits and that 4 lbs. of dead turkey stalled negotiations. Principles were involved. In the end there were no more free turkeys at Fidelity Printing Co.  19 union members kept over 80 others from a free meal.   With those negotiations and a 92% tax bracket..... a Republican was born. 
           A business is not a democracy. It is a dictatorship. That said, dictators should always be respectful and protective of their employees. Small business owners provide the vision, the capital and expose themselves to financial risks. They deserve their share. The employees deserve theirs.  
           At Plants For All Seasons all employees get a year end cash bonus based on profit... but there are no free turkeys! 


Upcoming Topic: The day my parents died.     
                   

Heroes of mine

        I started in business  in 1973 when I was 21 years of age and.... I had heroes. First of all, I had my Father. He owned a printing company located in downtown Houston. He owned a square city block close to where the George R. Brown Convention Center is located today.  He employed over 100 people back in 1972. I worked for him as a teenager in the summers and then when I left college in 1971.  I was in the lowest level of management (night shift) when he passed away in 1972. My career ended because my Mom had to sell the business. Federal estate taxes have to be paid. 
        In the 7 years I worked for my father I got a sense of his character and the respect his employees had for him. My Dad's honesty and integrity caught the eye of an oil executive, in the mid-sixties. We did the printing for their public stock offering. I believe the company was Zapata Oil. I do know that the oil executive was George H Bush. He loaned my Dad the money to buy that business from a New York company that my Dad was working for. Fidelity Printing Company was born and when we had to sell the company, Mr. Bush's monetary investment in my Father's business was realized.  When Mr. Bush became president in 1988 he named the presidential yacht the "Fidelity".  I was told by my golf buddy, John P. Ward, that the yacht is in the presidential library at Texas A&M. I know that I need to go see it. I hesitate because of the emotions that the visit will bring forth. The other visitors will not understand a grown man sobbing in front of a boat.
       Another hero for me was Sterling Cornelius. He was another man of quality that I would look up to for many years. He was a leader in the nursery business. He passed away recently but he sold his business to Calloway's Nursery, headquartered in Fort Worth. 
       The reason for this blog is that Calloway's has 4 nurseries in San Antonio that are closing down this summer. I will bet that the 3 Cornelius stores in Houston will follow. Calloway's has fired most of the competent Cornelius employees. Their green goods buyer (in Fort Worth) orders azaleas for their Houston stores when their Fort Worth stores sell them. 4 weeks too late in Houston!  The people that they fired knew how to run those stores and make money. Who would want those guys working for you? Smart, confident executives! Not happening at Calloway's.     
              

A family business

      I am very lucky to have my kids helping run my business. They understand how important our obligation is to our customers , our suppliers and to the other employees. That has been one of the keys to continuing in business all these years.
      The current competitive situation in Houston makes experienced, knowledgeable employees more valuable than ever. As most of you know, Houston has an abundance of nurseries and box stores that have no knowledgeable sales help. The fourth largest city in America has only a handful of garden centers, anymore, that provide nurserymen to help their customers. The businesses that sell the most plants and gardening supplies, in Houston, are the ones that know the least about what they are selling.
      There are few, if any, qualified nursery people looking for work in retail nurseries. It has been a long time since I was able to hire someone fully knowledgeable about gardening. We have to hire the young and inexperienced and train our employees for quite a long time before they will be fully able to help customers.
      There are things that I do worry about because we are a small family business. If there is a death in the family we would not have enough employees to provide proper service if we all attended a funeral. Our extended family has been notified that they are not allowed to pass away in the Spring.  We are not always able to attend weddings anymore. Some can go but some have to work. We are relieved when my nephew and nieces decide to shack up instead of getting married.         I am not complaining. I get to see my children many times a week and my wife every night. I wouldn't trade that for anything.

Interesting questions

     We answer many questions about plants, insects, weeds, fertilizers and more. We do our best to answer these questions so the customers can obtain the results they desire. Usually, the inquiries are relatively common. Sometimes, though, we don't know how to answer the questions asked of us.  For example:

     My next door neighbor has a shrub on the side of his house. Do you know what it is?
     You know that plant on Cypresswood Drive with yellow flowers. What is it?
     Those plants in the green pots. Do they grow in pots?
     Where do you keep your clamidia's?
     Where are your backyard plants?
     I have a dark, wet spot. What can I put in it?
     My neighbor put something on his lawn yesterday. What did he use?
     Customer: How many plants can I put along that wall? Me: How big is your bed? Customer: King Size!

     A gentleman brought in a zip lock bag with some small insects for us to identify. My manager opened up the bag and examined these insects. He did not recognize them as plant pests. He asked the customer what he had found the insects on.  His reply was, on my body! What can I use to get rid of them?

     We love what we do and are here to answer your questions. 
    


       

This Week At PFAS

            Trying to field a full team (employees) at our nursery is a challenge. I do not have firm statistics on this but to my recollection I have not had a full time employee give their notice before quitting in over 7 years. Last Friday it happened again. A cashier that I hired in early February did not show up for work Friday.
She did this same thing 3 weeks ago and I accepted an excuse of an emergency with her best friend. She promised to never let this happen again. I was off Friday afternoon when she called at 3:30pm to see if we needed her. The last we have heard from her.
         A tiny Asian lady tried to steal 4 pieces of grass from us this Saturday. An employee questioned her intentions and she stated that our price was too high and she was going to take them. Our employee persisted to emphasize that she could not steal them. She dropped them in the parking lot, got in her vehicle and drove off. Note to self. It is now our fault when someone shoplifts.
         I took a call from a senior citizen today that did not get home with her flowers that she bought from us. I put her on hold and I found them in our breezeway. I let her know that they were here. She let me know that she was very upset with us. She lives far away. Please remove her credit card charge for those plants. I did but I had to ask her questions so I could understand what happened. Long story still long she waked away from her plants in the breezeway after they were written up, paid for them, walked out the front door, got in her car and drove away. Our load up guy was waiting in the breezeway to load her up but she never came back into the breezeway. He couldn't have gotten into her trunk. He was never told what car she was driving. He thought she went back out to continue shopping. At the end of our conversation she finally admitted to being partially at fault. I fully apologized for her inconvenience and credited her account. This person is somebody's Mother and deserving of my full understanding. I understand.               

The Blackout

        I noticed google had a black screen yesterday. I didn’t like it but I wanted to know why they did that. I read that March 29th between 8 and 9 PM that, to bring attention to our high energy use, everyone should turn off our lights in our homes.

I got home from work about 7:20 pm. I feed the ducks most every night on the pond behind our home. That helps me decompress after work. I ate dinner and at 8pm my wife was watching Country Music Television and the Grand Ole Opry. 

I mentioned the blackout, to my wife, and how we needed to turn the television and the lights off. She said that we could go out on the driveway and sit and see if any of the neighbors might join us. I was good with that. I didn’t have to listen to bad singing and watching people dressed funny.   

        I had to prepare quickly. We turned the lights and television off. I went to the ice maker to fill my cup for my drink. I turned off the front porch lights that come on automatically everynight. I push the garage door opener and the light comes on in the garage ...drat. I push the controler that operates the wrought iron gate on my driveway. We pick up lawn chairs and walk out of the garage on the driveway and the motion detector on the security light picks us up and the light comes on...double drat. That will be on for 5 minutes. 

We sit down and have a nice conversation. We watch the cars down the street run the stop sign. The street light next to my driveway comes on and showers us in light. We can hear the lighted fountain on the pond behind us spraying water 15 feet into the air. Planes are in a pattern over my neighborhood this night.  All our neighbors were in their homes, at their tv’s or computers. None came outside for that hour.

We can’t get away from high energy use in our society without giving up all the things that we have worked very hard for. The only way we will do without energy is if it runs out. I don’t think that will happen but I could be wrong. The sustainability of any energy source and/or the sustainability of our political will will be the keys.    

I hope the grandchildren, that I love so dearly, don’t suffer from my generations addiction to energy. If there is no energy in their future they would then have to live the life of my great grandparents. How bad would that be?  I can only imagine.