This Week At PFAS
Trying to field a full team (employees) at our nursery is a challenge. I do not have firm statistics on this but to my recollection I have not had a full time employee give their notice before quitting in over 7 years. Last Friday it happened again. A cashier that I hired in early February did not show up for work Friday.
She did this same thing 3 weeks ago and I accepted an excuse of an emergency with her best friend. She promised to never let this happen again. I was off Friday afternoon when she called at 3:30pm to see if we needed her. The last we have heard from her.
A tiny Asian lady tried to steal 4 pieces of grass from us this Saturday. An employee questioned her intentions and she stated that our price was too high and she was going to take them. Our employee persisted to emphasize that she could not steal them. She dropped them in the parking lot, got in her vehicle and drove off. Note to self. It is now our fault when someone shoplifts.
I took a call from a senior citizen today that did not get home with her flowers that she bought from us. I put her on hold and I found them in our breezeway. I let her know that they were here. She let me know that she was very upset with us. She lives far away. Please remove her credit card charge for those plants. I did but I had to ask her questions so I could understand what happened. Long story still long she waked away from her plants in the breezeway after they were written up, paid for them, walked out the front door, got in her car and drove away. Our load up guy was waiting in the breezeway to load her up but she never came back into the breezeway. He couldn't have gotten into her trunk. He was never told what car she was driving. He thought she went back out to continue shopping. At the end of our conversation she finally admitted to being partially at fault. I fully apologized for her inconvenience and credited her account. This person is somebody's Mother and deserving of my full understanding. I understand.
That's a new one. "I don't care for this price so I am just going to take it".
~Jason
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I'm glad you understand, because I don't. I'm sure she was more embarrassed than anything else. The Asian lady might have been a mental patient.
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