We guarantee our bedding plants for 30 days and our trees and shrubs for 6 months. If we plant a tree we guarantee it for a year. We believe that if we sell a plant that is bad or unhealthy that it will be apparent in those time periods. The plant does not have to be dead for a replacement. If you are not happy with the plants performance in that time period than we will replace it, give you store credit or your money back. All we demand is a cash register receipt and the plant back.

I was asked to replace 3 dead plants yesterday. The customer had a receipt but told me that her landscaper pulled them up and threw them away. She returned no plants but wanted 3 new ones. I told her that we follow through on our posted guarantee policy but that the customer has responsibilities also. We need our plants back and a receipt. I refused to give her three new plants. She left upset. She did not agree with our policy. If I do not enforce a fair policy than that leaves us exposed to those who would take advantage of it. The vast majority of customers would not be dishonest even if they could be but I still need to protect myself from those who would.  I wish I would have asked her if she locked her doors in her home at night. I bet she would have said yes. I could have then said  "you should leave your doors unlocked because you have nothing to fear from me". Her answer would likely have been " but I have to lock my doors because of others that are not to be trusted". The good and the bad would both find her doors locked..... and my policy enforced.